How Do I Place An Order?
Easy! Click on the tab that says "SHOP", browse through the available products and click on the "Add To Cart" button near the image of the item you are interested in. This will add the item to your shopping cart, and when you are ready to check out, everything will be listed ready to go. Please note that the items in your shopping cart are not secured until you complete your payment.
How Do I Make a Payment?
Payments are easy too.
Click on "VIEW CART" when you have finished shopping and the items you have reserved will be listed. If you are satisfied you have everything you need, simply click on "PayPal" and you will be directed to the payment details page.
Shipping and Delivery
Once your payment has been confirmed, AFJO will endeavour to post your goods within 24 hours of placing your order. This will happen in most instances, but occasionally things can go a little awry. If that is the case, we will contact you and let you know what the problem is. Please note that items purchased over the course of a weekend will be posted the next business day.
Australia Post will be used as the carrier for all parcels being delivered domestically, and depending upon your choice of postage options, can take between 2 - 7 days to reach you. We will endeavour to ensure you have a tracking number available so you can check the delivery status.
Secure Ordering & Payment Options
PayPal has been selected as the payment gateway to provide everyone with a secure, well known payment method. You don't need an account with PayPal to use it, and they accept most forms of payment, including debit mastercard and visa cards. If PayPal doesn't meet your needs, please contact us on email@example.com so that we can try to assist you with a different payment option.
Exchanges and Refunds
Buying online can be a daunting prospect, particularly as many of us like to see and touch products prior to purchasing.
As such, AFJO is pleased to be able to offer a hassle free exhange policy . If you are not completely satisfied with your purchase, simply return it within 14 days of purchase for an exchange. The item must be returned in a new and unworn condition with the original packaging and paperwork, along with your original invoice.
Exchanges must be for the same or greater value and a gift certificate can be issued if you cannot find a replacement option at the time of return. Terms and conditions can be found on the returns form included with your purchase.
We are happy to accept returns/exchanges for items where the item is in an unworn condition with its original packaging and paperwork, but we do not provide refunds for change of mind.
On the odd occasion a product may slip through our quality control process and should this happen, AFJO will endeavour to resolve the matter as quickly as possible. If the problem is not major, we will replace or repair the item for you. If this is not possible, AFJO will provide you with a refund via the same payment method used to initially purchase the item.
Where the problem is found to be major, i.e.:
The item does not do what we said it would;
The item is significantly different to what was described or pictured;
The item is found to be dangerous; or
Has a problem that would have stopped someone purchasing it initially had the issue been disclosed prior to purchase,
then AFJO will be happy to provide you with a refund via the same payment method used to initally purchase the item.
However, it has been known for jewellery to be damaged in the course of normal wear, and as such, we will offer a refund only once the item has been deemed faulty by our team and not damaged in the course of personal use.
Should you believe that your purchase is faulty or has been damaged in transit, please email us on firstname.lastname@example.org to advise us of the problem within 14 days of purchase. Please retain your receipt as proof of purchase is required.
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. AffordableFashionJewelleryOnline.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).
Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of AffordableFashionJewelleryOnline.com, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of AffordableFashionJewelleryOnline.com, our customers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.